Billing

How do I change the credit card that is currently being billed?

If you wish to change a credit card, and are NOT paying through PayPal, please go to the account profile page (done by clicking your name in the upper right hand corner of the screen) and click Edit in the Billing Information section of the Account Overview tab. Fill in the appropriate fields as they appear. If you are a PayPal subscriber, and wish to switch to direct credit card payment, please contact us at [email protected].

How do I make a payment?

If you are an existing customer, your subscription bills automatically each month. If you would like to update your credit card on file, please go to your account profile (done by clicking your name in the top right corner of the screen). Then click "Account Overview" and "Billing Information." Fill in the appropriate fields as they appear. Changes to a payment method within PayPal must be made through PayPal. If you are a PayPal subscriber, and wish to switch to direct credit card payment, please contact us at [email protected].

How do I retrieve my receipts?

You can view and print receipts from the site. From the account profile screen, click the "Subscription" button. From there, click "View All Receipts." Select the date you wish to view/print, and click the Order ID for the desired transaction record.

What is the billing cycle?

Unless you are an annual subscriber, the system bills your account every 30 days. This is the same if you are paying with Paypal or directly with your credit card. Annual subscriptions automatically renew every year. Annual subscribers are sent a renewal notice in advance of their billing date.

My Account

How do I change my log-in information?

You can change your email ID or password at any time through the Account Overview screen under the Account Information tab. Click "Edit" to reveal the ID/password fields. Click save to store changes.

How do I reactivate my account?

You may have an account with WhoRepresents.com, but your subscription is either canceled or expired. If this is the case, you will be asked to add a new subscription to your account when attempting to log-in. This is a simple process that requires you to select a new membership level and enter current payment information. Your payment will begin a new billing cycle on the existing account.

Why does it say that I have reached my search limit?

We are very sorry, but for security purposes we were forced to limit the number of daily searches to 100 per user ID. This greatly decreases the likelihood of personal accounts being accessed by multiple users. We do offer multiple user accounts which allow for the creation of multiple unique user IDs for all employees at your company.

How Do I Manage My Personal Data?

Registered WhoRepresents users have the option both to download their personal data, as well as to permanently delete it. This can be done by visiting the My Data tab in your user profile, and following the prompts for either action. Deletion of personal data from our system cannot be undone.

Registration

How do I register for the service?

Just click on the "Sign Up" button at the top of this page. You will be asked to submit contact information, choose a password and select your subscription options.

What happens if my email already exists?

If you are attempting to register and see a notice that your email address already exists, this means you previously registered for an account in our system. You can use the password retrieval function, if necessary, to log in to your original account. You can then follow the prompts to add a new subscription. Please email Customer Support with any further concerns or if you have difficulty logging in.

Subscription

How do I cancel my subscription?

Per our terms of use, all cancellations must be performed by the user. All successful cancellations generate a receipt, which is sent to both the user and to Customer Support.

To cancel a subscription paid by CREDIT CARD directly through our site:

Go to the WhoRepresents.com home page: www.WhoRepresents.com/
Log in with your email address and password/
Click on your user name in the top right hand corner of the page/
Click on the "Subscription" section of your user profile/
Click “Cancel Subscription” from the expanded subscription information page/
Click “Yes, Cancel My Subscription” to confirm cancellation.
You will be sent email confirmation of your successful cancellation.

To cancel a subscription paid via PAYPAL:

Log in to your PayPal account/
Click Profile near the top of the page/
Click My money/
Click Update in the My preapproved payments section/
Click Cancel, Cancel automatic billing, or Cancel subscription and follow the instructions.
You will be sent email confirmation of your successful cancellation.

Your scheduled payment will need to be canceled at least one day prior to the date of the next payment. Canceling a subscription on the day of a scheduled payment will not guarantee the payment will not be sent.

How do I upgrade my subscription access level?

You can add additional access either through clicking on the "Update Subscription" link on the Subscription tab of the account profile page, or by viewing a talent or representative outside of the access your current subscription provides.

What are Multiple User accounts?

Multiple user accounts (or corporate accounts) allow for the creation of sub-accounts to a single administrative account. All our user IDs have 100 search daily limits, and will not allow for simultaneous log-ins from different IP addresses, making them inconvenient and inefficient for corporate clients. We recommend our multiple user accounts (2-5, 6-10, 11-20 or 20+ users) for companies that require access for more than one employee at a time - the more IDs you purchase, the more you save!

Misc

How do I contact customer support?

Customer Support hours are from 9 AM to 10 PM EST. For record keeping purposes, we prefer to conduct all customer service via email. You may reach Customer Support by sending an email to [email protected], or by clicking Contact Us from the homepage.

What happens if I find information that is out of date?

Please alert us by sending an email to customer service, and we will immediately investigate. It may be the case that we cannot find current contact information for the person in question (e.g. if they have retired from the entertainment industry), but we will make every effort to locate their authorized representatives.

What if I can not find a person that I am looking for?

Please email the request for research to Customer Support. We cannot guarantee that our database will contain every request of every user, but we will make every effort to locate authorized representatives for the person in question.

What does it mean that someone is represented by 'Staff'

We always attempt to provide the names of point contacts for each talent so that you will know to whom you should direct your inquiries. However, in some cases the point person is either unknown or in transition, or it may be the case that the agency does not assign point contacts, and so we simply list that the talent is represented by "Staff" at a given company. You should contact them by calling that company and asking to be connected with the responsible agent for the talent in question.